How to book your tickets
Booking tickets is easy and can be done in a number of ways
By telephone: Tickets can be booked on 01227 787787 with all major debit and credit cards (except American Express).
In person: Our Box Office is situated in our theatre’s main foyer at The Marlowe Theatre, The Friars, Canterbury, Kent CT1 2AS.
Opening hours: Our Box Office is open for personal bookings Mon–Sat 9am–6pm. When there is a show, we remain open until 30mins after the performance begins. Telephone bookings can be made between Mon–Sat 9am–6pm.
If paying by cheque or postal order, please make it payable to Canterbury City Council.
Group Bookings: To make a booking of 10 or more tickets phone Sylvia Sims, Group Sales Officer, on 01227 862254 or email email@example.com
Reservations: Tickets can be reserved without payment for up to four days, or until seven days prior to the performance, whichever is the soonest. Group bookings of 15+ must be paid for two months prior to the performance.
Booking fees: For bookings made via the internet a 75p per ticket fee applies. The maximum fee charged by phone or in person is £8. Fees are unlimited online. There are no fees for group bookings of 15 tickets or more or for customers with access needs when booking by phone or in person.
A charge of £1 applies if you would like your tickets posted. The Marlowe Friends do not pay postage charges.
Your tickets will arrive within seven working days.
Tickets will not be posted if the show is within seven days.
Concessions: Available on selected performances for children under 16yrs, students, disabled customers, the over 60s and unemployed people in receipt of benefits. Customers using our wheelchair spaces can buy tickets at the lowest standard price available. Discounts or concessions are not available on every seat, and are subject to availability. Only one concession or discount can apply.
Premier Seats: Available for most shows, giving you the chance to buy the best seats in the auditorium. Availability is limited, so early booking is advised.
Refunds and exchanges: The Marlowe Theatre does not offer refunds on tickets. However, at the theatre’s discretion, tickets can be exchangedfor an alternative performance. A fee of £3 per ticket will be charged for this service up to a maximum amount of £30 and exchanges can be made up to five days prior to the performance.
Lap seats: The Marlowe Theatre offers a limited amount of free Lap Tickets for children under the age of 18 months. Once these tickets have sold out, patrons must pay the lowest standard priced ticket to admit a child of under 18 months to the auditorium.
Conditions: Tickets are sold subject to the right of The Marlowe Theatre and/or the visiting producer to alter or vary the advertised programme due to events or circumstances beyond its control. Prices
are subject to change and alteration.
If you have any questions or comments, please email us at firstname.lastname@example.org